Refund Policy

One-time purchases

RapAI sells prepaid video-credit packs in USD: Lite $6.90 for 390 credits, Pro $14.90 for 1,000 credits and Ultra $29.90 for 2,200 credits. Credits are valid for 365 days. These are one-time purchases, with no subscription or automatic renewal. Any applicable tax is shown at checkout.

Eligibility and deadline

You may request a full refund within 7 calendar days of purchase if none of the credits from that order have been used. Please stop using that pack once you request a refund. Eligibility is checked against the order and credit records. An approved refund revokes the credits granted by that order.

Once any credits from a pack have been used, that pack is not eligible for a voluntary refund or a proportional cash refund. Free or promotional credits have no cash refund value. Differences in creative preference, wording, appearance or lip sync in an otherwise completed generation do not qualify for a cash refund of consumed credits. This does not exclude remedies for defective or undelivered services or any mandatory rights under applicable law.

Failed generation and billing errors

If a generation ends in a failed or other unsuccessful terminal state, the credits charged for that task are automatically returned when our system receives and processes the failure status. This is a credit restoration, not a refund to your payment method. A task still processing is not yet a confirmed failure. If credits are missing after a failed task, email us with its task ID for investigation.

For duplicate charges, an undelivered credit pack or another billing error, email us promptly with the order information. We investigate the payment and delivery records and correct confirmed errors. These issues are not excluded by the ordinary unused-pack policy.

How to apply

Email support@airapvideo.design with the subject “Refund request”. Include your account email, order number, purchase date and reason; for generation issues include the task ID. Do not send your password or full card details. No paid support plan is required.

Review and payment timing

We respond within 3 business days of receiving your request. If more information is required, we will explain what is needed and review eligibility once it is received. Approved refunds are issued to the original payment method, including applicable tax on the refunded order. The payment processor or bank typically takes 5–10 business days after approval to post the refund; the exact timing depends on the payment method and institution. Contact us if it has not arrived after that period.

Consumer rights and contact

This policy does not limit rights or remedies that cannot be excluded under applicable consumer law. Contact support@airapvideo.design for refund status or assistance. See also our Terms of Service.